1. Natural language dialogue ability. Able to engage in natural and smooth dialogue interactions, understand user intentions, and provide relevant intelligent responses

2. Personalized service capabilities. Understand user personality traits and interests, and provide personalized product and service recommendations

3. Ability to handle multiple types of tasks. Handle different types of user needs, such as shopping inquiries, order processing, complaint handling, etc

4. Business knowledge base. Understand product specifications, prices, inventory information, and other business knowledge to provide users with detailed consultation

5. Emotional recognition and response ability. Identify user emotions and attitudes, provide appropriate care responses to maintain a good user experience

6. Security and privacy protection. Protect the security of all personal information and data provided by users during the interaction process

7. 24-hour online service capability. Respond to users at any time, solve problems and handle doubts, and enhance customer stickiness

8. The system is unified and smooth. The functions of each module are coordinated and consistent, and users perceive a unified service system

9. Continuous learning and iterative updates. Continuously optimize oneself based on user behavior data to provide more humane services